第七十四章 时间上等不了(第2页)
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“别啊!你们不是店大欺客么?这会儿走个什么,接着跟我理论啊。”
“郝小姐,您消消气。”
客房部经理忙进门去打招呼,那女的理都不理会他,“你们店的总经理呢?我说了我要跟他说话,你们这帮狗眼看人低的东西。”
盛安然也跟着客房部经理进去了,一眼便看到一张网红标配亲妈都分不出来系列蛇精脸。
能戳死人的下巴,欧式大双眼皮,画着时下正流行的桃花妆,眼角还贴了星星亮片,姜黄色吊带背心,就这么翘着脚坐在大理石桌子上,晃着两条白花花的腿,神情要多倨傲就有多倨傲。
盛安然干这行也好几年了,什么人都见过,当下也还算从容,问道,
“总经理到外地出差了,不在这儿,郝小姐是吧,请问您有什么不满意的,可以跟我说,我看我能不能解决,解决不了再找经理行吗?”
“你谁啊?说话能算数么?”
那网红脸斜眼瞥了盛安然一眼,看到她胸前工作牌的瞬间,眸光稍稍沉了几分,“盛安然,大堂经理?”
“对,是我。”
盛安然顺着她的目光看到自己胸牌,便礼貌的点了一下头,伸出手去,“我们酒店的大堂经理客房经理是轮轴转的,都通用,所以有什么事,您跟我说,也是一样的。”
“别跟我说这些,我对你们酒店怎么运转没有一点兴趣。”
网红脸不耐烦的换了一条腿翘着,“你们这五星级的酒店,号称国内最顶级的酒店服务,竟然连卫生标准都达不到?简直就是欺骗消费者。”
“郝小姐,我们酒店的卫生标准绝对是达标的,不信我让人把整个床铺翻过来给您看,保证床铺下面都是一干二净没有半点灰尘,我们酒店这样的环境,国内绝对找不到第二家。”
盛安然言词笃定,网红脸却一脸不屑,“谁要看你们床底,我又不睡床底下,就蟑螂这事儿,你们别想避重就轻的,最好给我一个合理的解释。”
“说实话,郝小姐,”
盛安然皱着眉,“我们酒店的环境几乎没有滋生蟑螂的可能性,如果真的是有,那也只可能是从外面某个垃圾箱或者什么地方偶然跑进来的,但这些都是我们酒店的失误,您看,我们给您换一间新的房间,然后您这段时间的住宿全免怎么样?”
“你当我缺这点儿钱啊?”
网红脸从桌子上跳下来,扫了盛安然一眼,
“你这话说的好像我还冤枉你们了似的,难道蟑螂是我自己带来的不成?还有,你们道歉都一点儿诚意没有,那就没什么可谈得了,我直接给工商局和卫生局打电话,他们来把你们酒店封了,查两天就知道怎么回事了。”
这网红脸长得一副花瓶样子,说话却犀利的很,颇有些油盐不进的意思,话没说两句,就想着要维权。
客房部的经理当场就急了,“别啊,郝小姐,有事好商量。”
盛唐集团当然不怕工商局和卫生局来查,可是只要工商局和卫生局的人一出动,把盛唐酒店一封,如今网络时代信息风暴一卷,恐怕盛唐酒店得有一段时间业绩下滑了。
“是啊,郝小姐,我们坐下慢慢说,这件事您有什么赔偿要求都可以跟我提。”
盛安然也着急起来。
她的危机公关意识不差,但时间上等不了,她跟郁南城的赌约还在呢,尽管因为百年庆典的事情往后推了一个月,但眼看着庆典就要举办,要这个节骨眼上出事,庆典期间的业绩怕是要全完了。
“好啊,你都这么说了,我再不松口,不就显的得理不饶人了不是么?”
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