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第63章(第1页)

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直到上晚班的一天,有位外卖顾客无理取闹。

王(尾号0481):这么凉快的天你让我喝冰的?

王(尾号0481):我要退款

王(尾号0481):商家

应倪将手中的杯子递给同事,耐心回复:

觅澍的茶(市中心店):不好意思,出餐后不能退款

王(尾号0481):不退是吧

王(尾号0481):不退我差评

应倪深吸口气,店里明文规定,员工需要对差评负责,而负责的方式是扣工资,同时会影响月末的绩效奖励。

本来工资没多少,应倪确认订单后,回应的语气依旧友好。

觅澍的茶(市中心店):您点的就是冰的

觅澍的茶(市中心店):我们是按照您的要求做的

觅澍的茶(市中心店):如果不满意可以重新点一杯,或者自行加热一下

显示已读,对面没有回消息,应倪以为这事过了,收拾收拾准备下班。没想到工作手机忽然弹出消息。

王(尾号0481):我点冰的,你们就做冰的呀

王(尾号0481):我真是无语

到底谁无语,应倪打了个问号过去。

王(尾号0481):神经!

应倪的脾气彻底好到头了。

觅澍的茶(市中心店):爱喝不喝

觅澍的茶(市中心店):滚

对面立马给了差评,并附上小作文一篇,声泪俱下地控诉自己被奶茶店店员辱骂。应倪看了一笑了之,反手申诉。

天下之大,无奇不有,以前也遇到过更难缠的奇葩顾客,这事其实是小事。

但没想到,这位姓王的顾客是一位小有名气的网红。当天晚上在公共平台上觅澍的茶官方号,说自己不小心点成了冰的,询问店员能不能换成温的,店员说喝不起就滚,还骂她神经病。

粉丝:抱抱!你怎么可能喝不起!

网红回复:我背锅(哭哭jpg)是我自己点错了,我来姨妈喝不了冰的,就想着问问,结果e,心碎。哎,就怪小时候太穷了,改不了抠抠搜搜的毛病,

粉丝又说:善良的宝宝,你一点都不抠,你是把钱都拿来做慈善了。

网红接着回复:一码归一码,不提这个,只是觉得作为一个价格不低的奶茶店,怎么能是这个服务态度呢?不行的话我再点一杯就是了,为什么要骂人?我都被气哭了(小小声,太丢了人)……幸好我有点粉丝,能够站出来,要是你们遇到了怎么办?

这条回复被她置顶。

很快,觅澍的茶觅澍的茶在各个平台的官方号沦陷。

——你现在清高啦?三四十一杯的奶茶谁喝不起

——我工资三千,我也能一天三杯hhhh

——觅澍的茶,装什么死!说的就是你!市中心店!

抵制觅澍的茶词条上了同城热搜。

觅澍的茶紧急公关:品牌一直秉持着顾客至上的经营理念,个别门店的个别员工或许存在违规操作,现在正在调查中。

网友们依旧不依不饶:

——问问那个员工,她的工资能买几杯?

——他妈的,这年头奶茶小妹怎么和柜姐一样拽?倒反天罡!

🎁黑丝纯欲主播-免费请退出浏览器阅读模式,否则将导致章节内容缺失及无法阅读下一章。

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