第84章 考核(第1页)
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今天是十四个人考核的日子,早饭后,君宁让周诚等人将会客桌搬到院子里,又搬了几把椅子放在一边。
君宁以客人的身份坐在客桌一端,开始了一对一考核。
“这里是做什么吃食的?”
小伙计笑着走到桌边,温声说道:“您好,我们店里做的是火锅,也是一种新鲜吃食和吃法,您可以尝试一下。”
一个时辰里,君宁扮演着各种性格的客人,十四个人,将服务员基本准则做的都不错,就是在应对客人挑刺或无理要求时,都处于手足无措的状态,不过,这确实需要一定的经验的积累。
“你们在规矩条例上做的都不错,但在应对各种客人这方面,做的都不合格,今日回去之后,你们也像我这样,互相装作客人,提出各种要求,你们可以一起想办法,怎样让客人满意,但你们不为难,又不用破坏店铺里的规矩,最后,客人还愿意再来吃饭。”
“啊?这好难啊”
“咱们一起想办法”
“对啊,先试试再说”
这十四个人的表现,还是挺好的的,君宁站起身,眼神从每个人脸上一一看过,严肃道:“你们会遇到不同性格的客人,有和蔼好说话的,也有刁钻的,提出无理要求的,假若,有客人提出,想去厨房看看,无论出于什么理由,这种客人,你们不需要想办法,直接拒绝就好,再假若,有客人语言上侮辱轻薄你甚至对你动手动脚,你们也要拒绝,直接远离那个客人,第一时间去找我,我来解决,总之一句话,我要你们,开心舒心安心的做工,对于客人的合理要求,咱们想办法满足,不合理的要求,拒绝,或者第一时间去找我,记住了吗?”
十几人被君宁说的心中感动又激动,大声回道:“记住啦”
君宁点头:“你们是最重要的,不过,我有一个要求,无论客人多么无理,你们不要打骂客人,至少,你们不能先动手,除非,客人先动手打你们,那,你们可以还手也可以跑,但最好先去找我,我会护着你们的,行了,散了吧。”
待众人散去,君宁回头问道:“周诚,芝麻都筛好装袋了?”
“是的,姑娘,都放在西屋了”
“你套车,咱们去县城一趟。”
“君宁来了”
容明刚从后院回到店铺,就看到君宁从马车上下来。
“容大哥”
“我还想着下午去找你,刚好你就来了,全都完工也打扫干净了,你看看怎么样。”
君宁看着店铺,心中感慨,笑道:“好”
走进店铺,门口右边是一个流线型木质柜台,里边坐两个人都挺宽敞,左边是一组近三米的沙,一楼十五张方桌,分三排摆放,每张桌子左边,都有一个一尺宽三尺高同方桌一样长度的三层木架,这是方便放菜品的。
正对门口的那面墙,被容明包上了一层木板,方便君宁布置,二楼的楼梯加宽了,通往后院的门往旁边挪动了一米,二楼和一楼一样,只是楼梯口有一组L型沙,每面墙都不规则的插着几块的木板,下边有木架支撑,这是君宁要摆放花草的。
后院厨房宽敞明亮,锅灶,案板,橱柜,放置台,水槽,一应俱全,两间仓库里,中间是长桌,三面墙都是大柜子,里边的碗盘等分类整齐的摆放着,两边门房里是连二炕,整面墙的上下格衣柜,四人位的桌椅,还有院里用来搭葡萄藤的木架,木桌椅,厕所,木强隔断等,君宁都一一看过,满意的不得了,接下来只要装饰一番,店铺就可以开业了。
“容大哥,你真厉害”
君宁夸赞道
容明眼中透着温柔,在君宁看过来的时候,容明目光转向厨房,说道:“今日,我让大家回去歇息了,一会儿,咱俩把浴池的装修敲定一下,后日我们便去那边装修。”
“浴池装修不急,铜制管道还没做出来呢。”
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